Return Policy

  • Return Window: 14 days from the purchase date.
  • Return Method: By mail to 770 River Rd. Unit 739, Edgewater, NJ 07020
  • Product Condition: Must be new and unused.
  • Restocking Fee: Deducted from refund amount
    • Customer Remorse: 15% of the product price.
    • Defective Products: No fee.
  • Return Label: Available for download and print.
    • Customer Remorse: Shipping fee charged depending on weight of the product.
    • Defective Products: No fee.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@ummabearshop.com. Please note that returns will need to be sent to the following address: 770 River Rd. Unit 739, Edgewater, NJ 07020


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@ummabearshop.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you experience any defective or shipping issues, please reach out to us at hello@ummabearshop.com within 48 hours of receiving your order and include a detailed description of the issue, your order number, and a clear photo of the defective item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@ummabearshop.com.